At Academy Guest House & Event Centre, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our services, whether in person, through our website, or other digital platforms.

1. Information We Collect
We may collect the following types of personal information when you book our rooms, event centres, or engage with our services:

Personal Details: Name, address, phone number, email address, and identification documents (e.g., passport, driver’s license).
Booking Information: Reservation dates, room preferences, and payment details.
Payment Data: Credit/debit card details or other payment information.
Special Requests: Any additional information you provide related to special requests, dietary needs, or accessibility requirements.
Digital Information: Data from your use of our website or digital platforms, including IP address, browser type, and browsing behavior (cookies and analytics).
2. How We Use Your Information
We use your personal information for the following purposes:

Booking and Reservation Management: To process room and event centre bookings, confirm reservations, and manage cancellations or modifications.
Communication: To send booking confirmations, updates, and promotional offers (with your consent).
Customer Support: To address inquiries, handle complaints, and provide assistance.
Payment Processing: To process payments for services rendered.
Marketing: To inform you of new services, special offers, or events at Academy Guest House & Event Centre (you may opt out at any time).
Legal Obligations: To comply with applicable legal requirements, such as guest registration and financial records.
3. How We Protect Your Information
We implement various security measures to ensure the protection of your personal information, including:

Data Encryption: Sensitive payment and personal data are encrypted during transmission and storage.
Access Control: Only authorized personnel have access to personal information, with access restricted to those who require it for operational purposes.
Regular Audits: We regularly review our security protocols to prevent unauthorized access, misuse, or data breaches.
4. Sharing Your Information
Academy Guest House & Event Centre does not sell or share your personal information with third parties, except:

Service Providers: We may share your information with third-party service providers who assist in managing reservations, payments, and other operations (e.g., payment processors, IT support), ensuring they comply with data protection regulations.
Legal Requirements: We may disclose your information to government authorities if required by law or in response to a legal request (e.g., court order, subpoena).
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance user experience, gather analytics, and provide personalized content. You can control the use of cookies through your browser settings, but disabling them may affect your ability to use some features of our website.

6. Your Rights
You have the right to:

Access: Request a copy of the personal information we hold about you.
Correction: Request corrections to any inaccurate or incomplete data.
Deletion: Request the deletion of your personal information, subject to legal or operational requirements.
Opt-Out: Opt-out of marketing communications at any time.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. Once your information is no longer needed, we will securely dispose of it.

8. Changes to This Policy
Academy Guest House & Event Centre reserves the right to update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review the policy periodically.

By using our services, you consent to the collection and use of your information as outlined in this Privacy Policy.