At Academy Guest House & Events Halls, we are committed to ensuring that our guests and event clients have a seamless and pleasant experience. However, we understand that plans can change, and cancellations may be necessary. Our refund policy is designed to be fair and transparent for both room bookings and event centre reservations.

1. Room Reservations
Cancellation 7 days or more before check-in: Full refund of the booking amount, minus a 5% processing fee.
Cancellation between 3-6 days before check-in: 50% refund of the booking amount.
Cancellation less than 3 days before check-in: No refund will be provided.
No-shows: No refund will be provided for no-shows without prior cancellation notice.
Early Departures:

In the case of early departures, guests will be charged for the full stay as originally booked, and no refund will be issued.
2. Event Centre Reservations
Cancellation 30 days or more before the event date: Full refund of the reservation fee, minus a 10% administrative fee.
Cancellation between 14-29 days before the event date: 50% refund of the reservation fee.
Cancellation less than 14 days before the event date: No refund will be provided.
Rescheduling an Event: You may reschedule your event to a future date (subject to availability) without any penalty if the request is made 14 days or more before the original event date. Less than 14 days, a 20% rescheduling fee will apply.
3. Refund Process
All refund requests must be submitted in writing to our management team at least 48 hours before the cancellation deadline.
Refunds will be processed within 7-10 business days after approval.
4. Force Majeure
If an event or stay is canceled due to unforeseen circumstances beyond the control of the client (e.g., natural disasters, government restrictions), a full refund or rescheduling option will be provided, subject to our terms and conditions.

For any inquiries or clarifications regarding our refund policy, please contact our customer service team.

Academy Guest House & Events Halls Management